Service Delivery Policy

Last updated: 8/26/2025

Note: As a Software-as-a-Service (SaaS) platform, Taiyari24 Solutions Private Limited delivers digital services and content electronically. This policy outlines our service delivery commitments and digital content access terms.

1. Service Delivery Overview

Taiyari24 Solutions Private Limited provides instant digital service delivery:

  • Immediate Access: Services are available instantly upon successful payment and account creation
  • Cloud-Based Delivery: All services are delivered through our secure web platform
  • 24/7 Availability: Services are accessible 24 hours a day, 7 days a week
  • Global Access: Available worldwide with internet connectivity

2. Account Activation and Setup

Your institutional license activation process with Taiyari24 Solutions Private Limited:

  1. Contract Signing: Institutional license agreement execution
  2. Payment Processing: Annual license fee processing (1-3 business days)
  3. Platform Setup: Institutional account provisioning and configuration
  4. Admin Training: Faculty and administrator onboarding sessions
  5. Student Enrollment: Bulk student account creation and access provisioning

3. Digital Content Delivery

Our platform delivers various types of digital content:

3.1 Learning Materials

  • Coding Challenges: Instantly accessible problem sets and solutions
  • Project Templates: Downloadable starter code and resources
  • Quiz Content: Interactive assessments and feedback
  • AI-Generated Insights: Personalized recommendations and analysis

3.2 Certificates and Reports

  • Completion Certificates: Generated upon course/project completion
  • Progress Reports: Real-time analytics and performance tracking
  • Resume Builder: Exportable PDF resumes and portfolios
  • Code Analysis: Automated feedback and improvement suggestions

4. Service Level Commitments

We guarantee the following service levels:

  • Uptime: 99.9% platform availability (excluding scheduled maintenance)
  • Response Time: Page load times under 3 seconds globally
  • Data Sync: Real-time synchronization across all devices
  • Backup Frequency: Automated backups every 6 hours
  • Support Response: Technical support within 24 hours

5. Access Requirements

To access our services, you need:

5.1 Technical Requirements

  • Internet Connection: Stable broadband connection (minimum 1 Mbps)
  • Web Browser: Modern browser (Chrome, Firefox, Safari, Edge)
  • Device Compatibility: Desktop, laptop, tablet, or mobile device
  • JavaScript: Enabled for full functionality

5.2 Account Requirements

  • Valid Email: For account verification and communications
  • Active Subscription: Current payment method and valid subscription
  • Terms Compliance: Adherence to our Terms of Service

6. Delivery Delays and Issues

In rare cases of service delivery issues:

  • Payment Processing Delays: May take up to 24 hours for bank verification
  • System Maintenance: Scheduled maintenance windows announced 48 hours in advance
  • Technical Issues: Immediate notification and estimated resolution time provided
  • Third-party Dependencies: External service outages may temporarily affect some features

7. Data Export and Portability

We provide comprehensive data export options:

  • Personal Data: Export your profile and progress data anytime
  • Code Submissions: Download all your coding solutions and projects
  • Certificates: PDF downloads of all earned certificates
  • Analytics: Export your learning analytics and performance metrics
  • Format Options: JSON, CSV, and PDF formats available

8. Geographic Availability

Taiyari24 Solutions Private Limited is available globally with some considerations:

  • Global Access: Available in most countries worldwide
  • Language Support: Primary interface in English with expanding language options
  • Local Compliance: Service delivery complies with local data protection laws
  • Payment Methods: Multiple payment options based on geographic location

9. Service Interruption Policy

In case of service interruptions:

  • Immediate Notification: Status updates via email and platform notifications
  • Service Credits: Automatic credits for extended outages (>4 hours)
  • Alternative Access: Mobile app and offline resources when available
  • Priority Restoration: Critical learning features restored first

10. Contact and Support

For service delivery questions or issues:

  • Company: Taiyari24 Solutions Private Limited
  • Email Support: hello@taiyari24.com
  • Response Time: Within 24 hours for service delivery issues
  • Status Page: Real-time service status updates on our platform
  • Help Center: Self-service resources and troubleshooting guides